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Capturing the customer you can’t see.

The right people, the right process, every time.

Dynamic BDC was created to cost effectively address the needs of Dealerships who want to professionally handle their consumer engagements and drive sales and service traffic to their dealership.

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Dynamic Business Development Center

We will tailor our services to any Dealer's needs or opportunities.

Dynamic Benefits

Dynamic utilizes three locations in North America to create boutique operations that allow our clients to receive personalized attention and the ability to adjust their strategy based on immediate feedback from our Call Specialists and Management Team:

  • Inbound, Outbound, Chat and Email capabilities
    • Over a million outbound calls made each month
    • 200,000 chat engagements handled each month
  • 24/7 Coverage
  • French and Spanish agents
  • 100% of calls are recorded
  • Dynamic scripting
  • 100% TCPA Compliant

 

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Services Provided

Automotive Virtual BDC

Real-Time Internet Follow-Up

Dynamic receives a copy of internet leads with phone numbers and places an outbound call within 15 minutes of lead receipt. Multiple attempts are made over a 72 hour period to reach the Consumer and generate an Appointment or Hot Lead for Retailers.

  • Over 200,000 internet leads are processed per month for multiple clients
  • OEM partners gain a 2-3% lift in overall close rate when leads are treated by Dynamic
  • Immediate notifications of appointments or hot leads are sent to Retailer personnel which include comments from the Call Specialist

Data Mining Campaigns

Dynamic’s team of certified appointment specialists complete the heavy lifting on outbound sales and service marketing campaigns to set appointments and provide incremental opportunities for Dealerships.

Sales Campaigns:

  • In-Equity Campaigns
  • Private Offers
  • Lease Renewal
  • Special Finance Campaigns

Service Campaigns:

  • Appointment Scheduling Calls
  • Service Clinics
  • Service Specials
  • Lost Service Customers/1st Service Appt

Chat Reception

Dynamic handles over 200,000 chat engagements each month on behalf of our clients. Our Virtual Receptionists are available 24/7/365 to answer chats on behalf of Dealerships.

Sales Inquiries:

  • Identify vehicle of interest
  • Capture customer contact information (Name, Phone, Email)
  • Identify additional relevant information (Trade, Options, Financing or Pricing Questions)
  • Schedule appointments

Service Inquiries:

  • Capture customer contact information
  • Identify vehicle and issue to be addressed
  • Schedule service appointments in Dealer’s service scheduling tool if applicable
  • Generate appointment requests

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Required Info

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Office Location

348 E Maple Rd
Birmingham, MI 48009

(248) 218-0749

Terms of Service

Definitions

DYNAMIC: Refers to Dynamic BDC, LLC, a Wisconsin corporation having its principal office at 435 South Main Street, Fond due Lac, WI 54935

DEALER: Refers to you as the individual, corporation or legal entity paying consideration to DYNAMIC for services and products.

Terms

WHEREAS DYNAMIC maintains a separate and distinct business as a contact center able specializing in aspects of outbound telemarketing, internet lead handling, and telephone performance monitoring, and

WHEREAS DYNAMIC and DEALER have agreed upon the terms of their business relationship;

NOW, THEREFORE, for good and valuable considerations, the receipt and adequacy of which are hereby acknowledged, the parties, intending to be legally bound, agree as follows:

  1. The Term of this Agreement shall commence on the date hereof and shall continue until either party provides the other party with written notice of termination.
  2. Each party acknowledges that during the Term, it shall have access to the confidential information and trade secrets of the other, consisting of, but not limited to, customer lists and information concerning each other's methods of operations, systems, products, and other such proprietary business information. For purposes of this Agreement, "confidential information" means any confidential or other proprietary information disclosed by one party to the other under this Agreement, except information that ( a ) is public knowledge at the time of disclosure, ( b ) was known by the receiving party before disclosure by the disclosing party, or becomes public knowledge or otherwise known to the receiving party after such disclosure, other than by breach of a confidentiality obligation, or ( c ) is independently developed by the receiving party.
  3. During the Term of this Agreement and for a period of two years following the termination of this Agreement for any reason, within the geographical region of the United States of America and its territories, the receiving party shall ( a ) not disclose the confidential information to any third party, ( b ) not use the confidential information in any fashion except for purposes of performing this Agreement, ( c ) exercise reasonable care to prevent disclosure, and ( d ) notify the disclosing party of any unauthorized disclosure or use of the confidential information. Upon termination of this Agreement for any reason, each party shall immediately deliver to the other party all copies of the confidential information received from such other party. Each party acknowledges that breach of the covenants contained herein will cause irreparable harm to the disclosing party entitling the disclosing party to injunctive relief, among other remedies, against any breach or threatened breach, without waiving or affecting any claim for damages or other relief.
  4. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument and may be delivered by facsimile; facsimile signatures shall have the force and effect of original signatures.